If you’ve traveled by plane in the last few years, you’ve most certainly noticed a dramatic shift for the worse in customer service. Airlines are scrambling to find ways to cut costs and increase profits. A company called Design Q has an absolutely abysmal idea on how airlines can make more money on shorter distance flights. They propose that airlines rethink their current seating layout and provide the customer with something more like a jump-seat. My guess is that the first airline to actually put such an offensive and stupid design into practice is the next airline to go out of business.